The 5-star Customer Service Experience for Chestnuts Primary School
In 2017, Chestnuts Primary School in North London decided to change their financial management software to help them to perform their daily activities and to report on them with ease.
As a standalone maintained school, they were conscious of the need to keep up with nearby academies and multi-academy trusts. This included improving their finance operations.
Elliott Anderson, School Business Manager of Chestnuts Primary School and his team decided to implement PS Financials to manage their finances. Commenting on the decision to choose PS Financials, Elliott said, “As a maintained school, I decided to futureproof us for any possible academy conversion by choosing PS Financials – a product I knew was the market leader for academies.”
They chose PS Financials because of its ability to simplify and streamline school finances, saving administrative staff valuable time for more important tasks. Thanks to its robust unified ledger functionality, it completely changes the way schools approach financial tasks and enables accurate drill-down reporting that traditional three-ledger systems can’t process.
Now a few years on, Elliott tells us how invaluable PS Financials’ Advantage Support service has been.
“When we first went live, we had the Advantage Service for the first 30 days as part of the project to get to grips with the new system. We found it extremely helpful when getting through tasks on our own the first few times. After the trial period had finished, I decided to get the full Advantage Service; it was a no brainer. The advice we have received has been an amazing help; the staff on the phone are always knowledgeable and helpful, quickly assisting us.”
The Advantage Support service is a premier customer service experience which provides financial and operational advice and guidance to users of PS Financials’ software. The service has been designed as an additional service to complement both the training and helpdesk services, enabling staff to gain advice and guidance on functionality to maximise their use of the system.
Chestnuts Primary School’s team were provided with full support in their daily processes, helping them to get used to their new system. Elliott commented further on how valuable he found the service to be: “It’s a value for money service that has been great for us. We get fast answers from the team, who are polite and very friendly. I would recommend using the Advantage service to anyone new to using PS Financials.”
To discover how PS Financials can help your school, academy or trust to improve financial efficiency, get in touch today to book a free demonstration.